How it works / FAQs

Been invited to a special event and don’t want to wear the same dress again or spend a fortune on something new and exclusive?

Visit Charlotte James, where we will help you choose the perfect outfit. We will alter the hem and any other areas to fit you perfectly and can even advise on accessories and make-up ideas.

Once you’ve found the perfect outfit, we book you in: date of the event, date of collection and date of return. The hire term is usually 4 days, but we are very flexible and special arrangements can be made on request.

Payment in full is required at the time of booking, that way your outfit is reserved exclusively for you for the period you need it.

Charlotte James covers the cost of all cleaning and repairable damage, so all you need to do is enjoy your event!

Afterwards, simple pop the outfit back in the bag or box and return.

Simple! Just hire it, wear it and return it!


Why are no prices given?

Charlotte James offers an exclusive range of designer dresses and hats, with prices and availability constantly changing, hence please contact us on 01244 537 444 for specific price information.

Hire prices start from:

Fascinators £ 15
Hats  £ 40
Evening & Prom Dresses  £ 100
Cocktail Dresses  £ 75
Wedding Outfits £ 150

Can I order on-line for delivery to my house?

A postal delivery service is available on request, however we do prefer our customers to visit the store so we can ensure the perfect outfit and the perfect length and fit. We want you to feel and look special! Please call us on 01244 537 444 for more information.

What if I spill something on the dress?

All cleaning and repairable damage considered normal wear and tear is included in the hire price. In the case of serious or un-repairable damage a Damages Charge may be made but this will not exceed the original hire price.

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